PROCEDURE
1. |
CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY |
(a) Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.
Result
Result |
Proceed to |
---|---|
Cellular phone is compatible |
A |
Cellular phone is not compatible |
B |
HINT:
It is important to check the cellular phone compatibility charts carefully:B | ![]() |
RECOMMEND COMPATIBLE CELLULAR PHONE |
|
2. |
CONFIRM CELLULAR PHONE SIGNAL |
(a) A 3G or higher connection is required for proper Entune functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Entune services.)
|
3. |
CONFIRM THE ENTUNE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE |
(a) Turn the cellular phone on.
(b) Check that the Entune app has been downloaded.
Result
Result |
Proceed to |
---|---|
Entune app has been not downloaded |
A |
Entune app has been downloaded |
B |
B | ![]() |
GO TO STEP 5 |
|
4. |
DOWNLOAD ENTUNE APP |
(a) Download the Entune app.
Result
Result |
Proceed to |
---|---|
App downloaded successfully |
A |
App did not download successfully |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Entune app or resetting the customer's cellular phone.
B | ![]() |
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
|
5. |
CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE |
(a) Start the Entune app on the customer's cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the customer's account information.
Result
Result |
Proceed to |
---|---|
Sign in to app is successful |
A |
Sign in to app is not successful |
B |
HINT:
The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
B | ![]() |
GO TO STEP 9 |
|
6. |
RECORD ERROR MESSAGES IF PRESENT |
|
7. |
CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENTUNE ACCOUNT (e.g. DEALER DEMO ACCOUNT) |
(a) Start the Entune app on the customer's cellular phone.
(b) Sign out of the customer's account (if currently signed in).
(c) Sign in using a known good Entune account (e.g. dealer demo account).
Result
Result |
Proceed to |
---|---|
Sign in using demo account is successful |
A |
Sign in using demo account is not successful |
B |
HINT:
A | ![]() |
CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT) |
|
8. |
CONFIRM ENTUNE SERVICES ARE AVAILABLE |
(a) Start the Entune app on a known good cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the dealers demo account information.
Result
Condition |
Proceed to |
---|---|
Sign in to app is successful |
A |
Sign in to app is not successful |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.
A | ![]() |
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
B | ![]() |
ENTUNE SERVICES ARE CURRENTLY UNAVAILABLE |
9. |
CHECK ENTUNE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE |
(a) Sign in to the Entune app on the customer's cellular phone.
(b) Start a search app (e.g. Bing) within the Entune app.
(c) Check that a search can be made.
Result
Result |
Proceed to |
---|---|
App search is successful |
A |
App search is not successful |
B |
A | ![]() |
PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
|
10. |
RECORD ERROR MESSAGES IF PRESENT |
|
11. |
CHECK ENTUNE SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE |
(a) Sign in to the Entune app on a known good cellular phone.
(b) Start a search app (e.g. Bing) within the Entune app.
(c) Check that a search can be made.
Result
Result |
Proceed to |
---|---|
App search is successful |
A |
App search is not successful |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.
A | ![]() |
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
B | ![]() |
RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
Output Speed Sensor Circuit No Signal (P0722,P077C,P077D)
DESCRIPTION
This sensor detects the rotation speed of the transmission output shaft and sends
signals to the ECM. By comparing the input turbine speed signal (NT) with the output
shaft speed sensor signal (SP2), the ECM detects the shift timing of the gears and
appropriately controls the engi ...
Tachometer Malfunction
DESCRIPTION
In this circuit, the meter CPU receives engine speed signals from the ECM using
the CAN communication system (CAN V1 Bus). The meter CPU displays the engine speed
calculated based on the data received from the ECM.
WIRING DIAGRAM
PROCEDURE
1.
CHECK CAN CO ...
SM Solenoid Circuit (C1225-C1228,C1468,C1469,C146A,C146B)
DESCRIPTION
The solenoid goes on when signals are received from the skid control ECU (master
cylinder solenoid) and controls the pressure action on the wheel cylinders thus
controlling the braking force.
DTC No.
DTC Detecting Conditions
Trouble Areas
...