PROCEDURE
1. |
CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY |
(a) Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.
Result
Result |
Proceed to |
---|---|
Cellular phone is compatible |
A |
Cellular phone is not compatible |
B |
HINT:
It is important to check the cellular phone compatibility charts carefully:B | ![]() |
RECOMMEND COMPATIBLE CELLULAR PHONE |
|
2. |
CONFIRM CELLULAR PHONE SIGNAL |
(a) A 3G or higher connection is required for proper Entune functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Entune services.)
|
3. |
CONFIRM THE ENTUNE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE |
(a) Turn the cellular phone on.
(b) Check that the Entune app has been downloaded.
Result
Result |
Proceed to |
---|---|
Entune app has been not downloaded |
A |
Entune app has been downloaded |
B |
B | ![]() |
GO TO STEP 5 |
|
4. |
DOWNLOAD ENTUNE APP |
(a) Download the Entune app.
Result
Result |
Proceed to |
---|---|
App downloaded successfully |
A |
App did not download successfully |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Entune app or resetting the customer's cellular phone.
B | ![]() |
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
|
5. |
CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE |
(a) Start the Entune app on the customer's cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the customer's account information.
Result
Result |
Proceed to |
---|---|
Sign in to app is successful |
A |
Sign in to app is not successful |
B |
HINT:
The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
B | ![]() |
GO TO STEP 9 |
|
6. |
RECORD ERROR MESSAGES IF PRESENT |
|
7. |
CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENTUNE ACCOUNT (e.g. DEALER DEMO ACCOUNT) |
(a) Start the Entune app on the customer's cellular phone.
(b) Sign out of the customer's account (if currently signed in).
(c) Sign in using a known good Entune account (e.g. dealer demo account).
Result
Result |
Proceed to |
---|---|
Sign in using demo account is successful |
A |
Sign in using demo account is not successful |
B |
HINT:
A | ![]() |
CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT) |
|
8. |
CONFIRM ENTUNE SERVICES ARE AVAILABLE |
(a) Start the Entune app on a known good cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the dealers demo account information.
Result
Condition |
Proceed to |
---|---|
Sign in to app is successful |
A |
Sign in to app is not successful |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.
A | ![]() |
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
B | ![]() |
ENTUNE SERVICES ARE CURRENTLY UNAVAILABLE |
9. |
CHECK ENTUNE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE |
(a) Sign in to the Entune app on the customer's cellular phone.
(b) Start a search app (e.g. Bing) within the Entune app.
(c) Check that a search can be made.
Result
Result |
Proceed to |
---|---|
App search is successful |
A |
App search is not successful |
B |
A | ![]() |
PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
|
10. |
RECORD ERROR MESSAGES IF PRESENT |
|
11. |
CHECK ENTUNE SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE |
(a) Sign in to the Entune app on a known good cellular phone.
(b) Start a search app (e.g. Bing) within the Entune app.
(c) Check that a search can be made.
Result
Result |
Proceed to |
---|---|
App search is successful |
A |
App search is not successful |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.
A | ![]() |
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
B | ![]() |
RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
New Key cannot be Registered
DESCRIPTION
If an electrical key transmitter could not be newly registered, wave interference
or a malfunction of the certification ECU (smart key ECU assembly), electrical key
transmitter sub-assembly, steering lock ECU (steering lock actuator or UPR bracket
assembly) or electrical key and T ...
System Description
SYSTEM DESCRIPTION
1. DESCRIPTION OF SYSTEM
(a) When the tire pressure warning system detects that the tire pressure of a
tire is lower than the threshold, it will inform the driver using a warning light.
(b) The tire pressure warning ECU and receiver receives the transmitter ID, temperature
...
Diagnosis System
DIAGNOSIS SYSTEM
1. CHECK DLC3
(a) The vehicle's ECU uses the ISO 9141-2 for communication protocol. The terminal
arrangement of the DLC3 complies with SAE J1962 and matches the ISO 15765-4 format.
Symbols (Terminal No.)
Terminal Description
Condition
...