Toyota Tacoma 2015-2018 Service Manual: Confirm Cellular Phone Functionality

Toyota Tacoma 2015-2018 Service Manual / Audio / Video / Audio And Visual System / Confirm Cellular Phone Functionality

PROCEDURE

1.	CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

(a) Check if the cellular phone is compatible (Refer to http://www.toyota.com/entune/).

Result

Result	Proceed to
Cellular phone is compatible	A
Cellular phone is not compatible	B

HINT:

It is important to check the cellular phone compatibility charts carefully:

Some apps may only work on cellular phones.
Some apps may only work when paired to a vehicle.
Some cellular phones do not support all features.

RECOMMEND COMPATIBLE CELLULAR PHONE

2.	CHECK CELLULAR PHONE SIGNAL

(a) A 3G or higher connection is required for proper Connected Navigation App Suite functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Connected Navigation App Suite services.)

3.	CHECK THE CONNECTED NAVIGATION APP SUITE APP IS DOWNLOADED RUNNING ON THE CUSTOMER'S CELLULAR PHONE

(a) Turn the cellular phone on.

(b) Check that the Connected Navigation App Suite app has been downloaded.

Result

Result	Proceed to
Connected Navigation App Suite app has not been downloaded	A
Connected Navigation App Suite app has been downloaded	B

GO TO STEP 5

4.	DOWNLOAD CONNECTED NAVIGATION APP SUITE APP

(a) Download the Connected Navigation App Suite app.

Result

Result	Proceed to
Connected Navigation App Suite app downloaded successfully	A
Connected Navigation App Suite app was not downloaded successfully	B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Connected Navigation App Suite app or resetting the customer's cellular phone.

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

5.	CHECK CONNECTED NAVIGATION APP SUITE SERVICES ARE AVAILABLE

(a) Start the Connected Navigation App Suite app on a known good cellular phone.

Result

Result	Proceed to
App is successful	A
App is not successful	B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

CONNECTED NAVIGATION APP SUITE SERVICES ARE CURRENTLY UNAVAILABLE

6.	CHECK CONNECTED NAVIGATION APP SUITE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

(a) Start a search app (e.g. POI search or local search) within the Connected Navigation App Suite app.

(b) Check that a search can be made.

Result

Result	Proceed to
App search is successful	A
App search is not successful	B

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

7.	RECORD ERROR MESSAGES IF PRESENT

8.	CHECK CONNECTED NAVIGATION APP SUITE SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

(a) Start a search app (e.g. POI search or local search) within the Connected Navigation App Suite app.

(b) Check that a search can be made.

Result

Result	Proceed to
App search is successful	A
App search is not successful	B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

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