PROCEDURE
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1. |
CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY |
(a) Check if the cellular phone is compatible (Refer to http://www.toyota.com/entune/).
Result|
Result |
Proceed to |
|---|---|
|
Cellular phone is compatible |
A |
|
Cellular phone is not compatible |
B |
HINT:
It is important to check the cellular phone compatibility charts carefully:
- Some apps may only work on cellular phones.
- Some apps may only work when paired to a vehicle.
- Some cellular phones do not support all features.
| B | .gif) |
RECOMMEND COMPATIBLE CELLULAR PHONE |
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2. |
CHECK CELLULAR PHONE SIGNAL |
(a) A 3G or higher connection is required for proper Connected Navigation App Suite functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Connected Navigation App Suite services.)
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3. |
CHECK THE CONNECTED NAVIGATION APP SUITE APP IS DOWNLOADED RUNNING ON THE CUSTOMER'S CELLULAR PHONE |
(a) Turn the cellular phone on.
(b) Check that the Connected Navigation App Suite app has been downloaded.
Result|
Result |
Proceed to |
|---|---|
|
Connected Navigation App Suite app has not been downloaded |
A |
|
Connected Navigation App Suite app has been downloaded |
B |
| B | |
GO TO STEP 5 |
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4. |
DOWNLOAD CONNECTED NAVIGATION APP SUITE APP |
(a) Download the Connected Navigation App Suite app.
Result|
Result |
Proceed to |
|---|---|
|
Connected Navigation App Suite app downloaded successfully |
A |
|
Connected Navigation App Suite app was not downloaded successfully |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Connected Navigation App Suite app or resetting the customer's cellular phone.
| B | |
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
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5. |
CHECK CONNECTED NAVIGATION APP SUITE SERVICES ARE AVAILABLE |
(a) Start the Connected Navigation App Suite app on a known good cellular phone.
Result|
Result |
Proceed to |
|---|---|
|
App is successful |
A |
|
App is not successful |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.
| B | |
CONNECTED NAVIGATION APP SUITE SERVICES ARE CURRENTLY UNAVAILABLE |
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6. |
CHECK CONNECTED NAVIGATION APP SUITE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE |
(a) Start a search app (e.g. POI search or local search) within the Connected Navigation App Suite app.
(b) Check that a search can be made.
Result|
Result |
Proceed to |
|---|---|
|
App search is successful |
A |
|
App search is not successful |
B |
| A | |
PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
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7. |
RECORD ERROR MESSAGES IF PRESENT |
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8. |
CHECK CONNECTED NAVIGATION APP SUITE SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE |
(a) Start a search app (e.g. POI search or local search) within the Connected Navigation App Suite app.
(b) Check that a search can be made.
Result|
Result |
Proceed to |
|---|---|
|
App search is successful |
A |
|
App search is not successful |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.
| A | |
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
| B | |
RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
